Note: Any orders with Mr. Cabbagehead's Garden items are considered pre-orders, and will be shipped in April-May 2021.
Everything else is shipped weekly from our warehouses in the USA, Germany or the UK. Most small items are shipped from our HQ in Finland.
*April 2021*
Post office services around the world continue to report delays due to high volumes and Covid-related limits on capacity.
Delivery of any non-Cabbagehead items that are ordered now will be shipped as soon as possible from our bases in Finland, Germany, the USA or the UK, but delivery times are long - as long as 4 weeks and more. Please contact us if you have any questions.
Latest Updates from Our Project:
All extras, add-ons and 2nd wave items have been shipped!
over 2 years ago
– Fri, Oct 01, 2021 at 05:27:10 PM
Greetings LudiCrats!
Rejoice backers, pre-orderers, friends, for thy extras and add-ons have been shipped. This update should be the final one for the project, unless something major happens. Please read below for specific notes that may come handy as you wait for and receive these envelopes.
Note: If you need to order any more Mr. Cabbagehead's Garden games, extras, etc. please use this Backerkit pre-order page through this link: https://ludicreations.com/store
Keep in mind that even though the Deluxe edition of the game has been sold out outside of Europe, we can still make up the equivalent by sending the base game from China and the other items separately from Finland. It is more expensive, but you can still get everything, while supplies last.
All outstanding shipments have been shipped!
More than 800 envelopes have been stuffed, closed, labeled, and for an unpleasantly large majority (700 or so) of them, digitally-CN22'ed.
That last part was the cause of how long it took to get this done. Or, at least how much longer than we thought it would take. See, last time we shipped a whole lot of things from our HQ in Finland, 'twas a simpler time, a better time. The main difference (other than how much more bureaucratic it was to get the pre-paid envelopes made) was that the rules for declaring the contents of a package that is sent to outside the EU have changed, and every such shipment must now be digitally registered.
This means that each envelope had to have its unique barcode, which corresponds exactly to the value of the contents *AND* the receiver's information. Back in the old days it was straightforward: We prepared the batches of games & extras, made files with each batch's address labels, and then made a whole lot of pre-printed CN22s with the value of that batch.
Now, we had to individually generate each and every CN22, with the exact info of who is receiving the envelope *AND* match it exactly to that package. So what was a rote batch process now became a series of one-of-a-kind tasks, each of which needed its own double-triple-check as we did it.
In any case, so we did, and so we shipped. A couple of notes follow below.
Delivery time
The items were shipped with Posti, Finland's national postal service. They are sent "Priority", which means that they are on the first plane out. As previously mentioned, tracking is not available. However, Posti has had an excellent record of returning any undelivered shipments back to us.
Once they are out of Finland (usually within 2-3 days, but Covid may affect this), it is down to your national postal service to deliver them. In our experience this may mean as little as 2 days, or as long as 6-8 weeks, depending on your location.
As mentioned in the terms & conditions included in the backer survey introduction:
“Note that delivery time may vary depending on your local postal service. Other backers, even in the same country, the same city, or seemingly farther away from you may receive the shipment before you do. Although you might receive it a lot sooner than that, please allow at least 8 weeks after the date we ship before enquiring about your shipment. After that, we need to wait a few weeks more to see if the package will be returned to us.”
At the risk of perpetuating unhelpful stereotypes, the better the weather and the tastier the food, the longer the local post may take. Exceptions abound, so please wait at least until late November before you contact us about any missing items.
To contact us, please use this link to send us a message via the KS system:
When you receive the envelope, please check the contents carefully, as e.g. the bees might be inside the burlap bag, and the contents may have shifted during transit. If, after checking, you believe you are missing something, please check your order here:
Dear Albion-and-northern-Hibernia-dwelling subjects of the queen, shipping these items from Finland means that you may be asked to pay something for customs. We would be happy to refund those for you, even if you voted Leave. Simply send us a message via Kickstarter, with a link to a photo/screenshot that shows what you paid, if any.
We recommend using Imgur to do so - it is easy to do from both phone and computer, and you do not need an account to use it. Just go to https://imgur.com/upload to upload any receipt of paying customs fees for your envelope, and you will get a gallery link. Please send that link, along with your PayPal email so we can compensate you, through the usual way, a KS message:
If you would like to ask us a question or if you have any special requests, please use the KS messaging system to contact us - we can not see your info or ask for personal information in the comments.
To send a message, please use this now surely familiar link:
On behalf of Todd and everyone else who put in the work to create Mr. Cabbagehead's Garden, we thank you for having been with us on this journey, and please know that we appreciate your patience and passion!
Best,
LC
Mr. Cabbagehead's 2nd wave & UK fulfillment begin! Extras in progress.
over 2 years ago
– Mon, Aug 30, 2021 at 02:32:17 PM
Greetings, LudiCrats!
This update concerns fulfillment: The 2nd wave, UK shipping, and the extras from Finland.
But first, enjoy this nice review with focus on the graphic design of Mr. Cabbagehead's Garden:
Many thanks to Swab, this was a nice surprise!
Before we go on with the rest of the update, we want to remind you how to contact us. After you have read the following and you still have some questions, click here to send us a message:
We have now locked down, charged and sent the info to fulfillment centers for backers of the base game who completed their survey late, or made a pre-order through the Backerkit pre-order store.
Delivery times vary wildly as these shipments are coming from VFI in China (to USA, Asia, Pacific) or Happyshops in Germany (EU). The 2nd UK wave will also follow from Spiral right after we know that the UK first wave rewards are being delivered.
UK Fulfillment
Rewards to backers in the United Kingdom have also been shipped by Spiral Galaxy. The packages have actually left the warehouses, and emails are also being automatically be sent to all backers as they are processed by the parcel service.
Please note that as with all other shipments so far, these do not include extras such as Neddance, playmats, and bees / bags / promos added as add-ons. These will be sent from our HQ in Finland.
Many thanks for the packing and the sassy poses to the Spiral people!
Extras
Speaking of those extras, the following items will follow from us directly in Finland:
Mr. Cabbagehead is Away and Neddance Saves the Day
Wooden bees
Burlap bag
Playmats
Promo: Leticia Colewort
Promo: Donty Monn
Promo: Maisy Ballentyne
Promo: Karl Rotabagge
The reason that they have not yet been shipped is that we have had a terrible time getting the pre-paid envelopes from Posti, the finnish postal service. Long-time backers may be familiar with those, which we have been using since 2015. Unfortunately, Posti changed their processes, and it is now much more difficult and time consuming to get them printed. We actually had to pay them money (a deposit) for the privilege of paying them money - instead of just letting us even pre-pay for everything.
This was finally resolved this week, and we made the first order. There is an added complication that starting from September 1st, some countries are requiring electronic notification of customs declarations - eg. the USA. The printer contracted by Posti informed us of this, and we are trying to figure out what that means exactly.
So, while it has taken a much longer time than we expected, those small extras will soon be on their way. We will be posting another backer update when that has been accomplished.
Questions
If you have extras coming and would like to change your address, if you would like to ask us a question or if you have any special requests, please use the KS messaging system to contact us - we can not see your info or ask for personal information in the comments.
Thank you for reading this far and thank you for your patience!
Best,
LC
Mr. Cabbagehead has been shipped!
almost 3 years ago
– Wed, Jul 14, 2021 at 12:58:52 AM
Greetings, LudiCrats
Many thanks for your patience. We know that a May-to-July delay can cause some frustration (we back games too), but believe you us that we are more frustrated than you. After all, we want the games to be on your tables ASAP. In our previous campaigns we have been exactly on time (or even early) but this time the global slowdown in freight got to us - we discussed the situation and steps we took to resolve it in a previous backer update.
Now it is time to review the shipping status!
General notes
Extras, including playmats:
Promos, accessories and playmats are being shipped from our HQ in Finland, which is why they may not appear on your shipping notifications from the fulfillment centers, if you also have a game coming. They will come in envelopes, either A4 or A5 size.
They need to be shipped to us in Finland from Germany first, so please give us some time to process roughly 1000 orders. As mentioned before, they are untracked.
If you only have extras in your order, then there will not be a shipping notification other than a Backerkit status change as the items ship.
Tracking
While it is a comforting, reassuring thing to have a tracking notification and code, the actual tracking is often unreliable. Sometimes it is ahead of actual facts, sometimes behind. Sometimes it will show the item as coming soon while you are playing the game, and sometimes it will show it as on its way when it is really stuck in some hub. So, while having tracking is great, please take it with a grain of salt.
Delivery times
Also, as we mentioned in the intro to the Backerkit survey, delivery times can vary for a lot more reasons than geography. Just because a backer reports their rewards as having arrived in a country (or even city) seemingly closer to the fulfillment center than your location does not mean that you were left behind - please give time for the system to work.
Missing / damaged parts
If there is something missing or damaged please contact us via the KS messaging system. We can then easily look up your information and help you out. To do so, you can use this link:
The games have been shipped by VFI Asia, and in some cases in the USA, they have already arrived.
There will be shipping notifications.
Asia / Australia / NZ
The games are making their way from VFI to their hubs. We have asked them to list the project in their dedicated page, but it is still not there - please check in a few days: http://vfi.asia/hubs/
UK
Happyshops (see Europe below) inadvertently sent out shipping notifications to UK addresses.
These were in error, your games are going to Spiral Galaxy and will be sent from there.
Europe & everywhere else
The games got off the train, were cleared through customs, and made it to the Happyshops warehouse. They have been inventoried and are now being packed and addressed. Address changes are no longer possible.
Remaining copies
Due to damages during freight operations and pre-orders since our previous updates, here are the latest numbers on available copies (of all versions):
VFI Asia (Asia, Australia, New Zealand, USA and Canada):
Less than 90 basic and less than 90 Deluxe.
Happyshops (EU, UK and everywhere else):
Less than 170 basic, and less than 40 Deluxe.
Contact us
Thanks again for supporting Todd's weird little game. As the world hopefully gets a little less crazy in the coming months (years?), we hope to bring you a lot more where that came from.
To contact us for whatever reason, please use the KS messaging system - just click here:
Mr. Cabbaghead's on his way!
almost 3 years ago
– Wed, Jun 02, 2021 at 11:58:05 PM
Greetings, LudiCrats
Thank you for your patience with waiting for this update, we appreciate it! Today we will talk about production being complete, freight on the way, the immediate next steps to getting Cabbagehead to you, and our stock levels.
First, a musical interlude:
Production
So, we are very happy to announce that production is complete! Here are some pictures of the finished Cabbagehead!
Everything came up as we expected, and we are very, very happy with the quality. We can not wait until you can move those linen-finish tiles around, and choosing veggies to plant while dodging neighbours!
Freight
The more observant of you might notice that we are about a month behind schedule. We are actually a bit more than that internally, because we had given us a security margin so that we can deal with any issues that arise.
The recent power cuts did not affect production, but they did contribute to the general chaos that befell many parts of the country. The situation was not helped by coronavirus-related congestion, which led to a much-delayed pickup time for freight:
Due to the above issues, we began formulating an alternative plan to get the games to fulfillment centers (ahem, sorry, "centres"). This new plan is as follows, by region:
USA / Canada
The original plan is to simply ship the pallets via ocean, to our usual fulfillment provider in Oregon, from where they would be shipped to you. This would mean a very uncertain timeline, and we really do not like uncertainty. While the sea freight times are basically the same as they have always been, the problem is that processing, loading/unloading and customs inspection times have become unpredictable, and ultimately untenable for what we want to achieve.
The new plan is to ship them directly from China. They will be lovingly packed and shipped by our Asia partner VFI. They have done this before, and especially for games of Cabbagehead's size, it is a viable solution. It will cost us a bit more, but it will get to you much sooner than what sea freight would achieve. The games are now with VFI, and they are waiting for address data confirmation from us (see below). Shipping is still tracked, and you will be getting a shipping notification.
Asia / Australia / NZ
No change. VFI is shipping your games from China, as originally planned. In most countries, this means sending the games to a hub in your country, and from there to your home. More up-to-date information will appear in this page: http://vfi.asia/hubs/
UK
No change. Your games will be sent along with the European shipment (see below) to Germany, then forwarded to Spiral Galaxy in the UK (imported & customs-cleared by us), before they are shipped to you.
Europe & everywhere else
The original plan was similar to the USA & Canada plan - sea freight and then local fulfillment. The freight times were similarly unacceptably long and unpredictable. This is why we chose a distinctly european solution:
The train! That's right. We are loading the Europe-fulfilled Cabbageheads on the train from China! This means that we do not have to deal with any port congestion, sea freight capacity shortages, or blocked container ship memes. Taking the train is faster, albeit slightly more expensive for us. And, best thing about it, it's happened! We just received confirmation that the games went on the train on 30 May, and they are on their way to our European hub in Germany. We are told that estimated transit time from railyard to railyard (Hefei to Duisburg) is 19-20 days. We will include any major developments in the next update.
NOTE: Playmats - Worldwide
Please make note that because the playmats are produced in the EU, they will be sent separately, from our HQ in Finland. These shipments are made with priority (yet untracked) mail, and depends on your local mail services for quality of service.
Backerkit lockdown & address confirmation
So, with the games confirmed to be on their way, we are going to proceed with the final steps in the pledge manager.
We will be locking down addresses and charging cards for shipping & add-ons in 7 days, on Wednesday the 9th of June.
There will be an automated message that will come via Backerkit about 48 hours before this happens.
If for some reason your address has not been entered by that time, your game will be sent in "wave 2" which will likely be about a month or so after we ship the first ones. You can also do this on purpose, if you will be away from home for an extended period of time - just send us a message via the KS messaging system if you would like to ask something.
This is the last opportunity to change addresses, add more games and accessories to your cart.
To do that, and to check your information, simply click on the link in your Backerkit invitation email, or click here to receive a new one:
If you have any questions, please first check the campaign page's fulfillment section and the previous backer update on surveys, and just send us a message, as always via the KS messaging system.
Remaining copies
As a result of higher-than-expected pre-orders, we will have very few copies of the game left once fulfillment is complete.
In VFI Asia, which covers Asia, Australia, New Zealand, USA and Canada we will have less than 100 basic and less than 100 Deluxe.
In Happyshops, which covers Europe, UK and everything else we will have less than 200 basic, and less than 70 Deluxe.
So, please add-on or tell your friends to pre-order accordingly. Copies will be available while supplies last through the So, You've Been Eaten. post-campaign pre-order page:
Again, thank you for your patience in receiving this update, and thank you for taking the time to read through all this!
You may notice that we try not give estimates when it comes to time needed to complete some steps, and we try to include facts in our backer updates, i.e. events that have actually happened - which also means that we have to wait for reality to catch up to our wishes before we can post an update. We have found that predictions tend to create false expectations, and even though they are just that - predictions - they often are taken as fact. This is why this campaign seems different or peculiar to you, especially if you have not backed any of our 28 previous ones.
Please do not hesitate to ask us any further questions via the KS messaging system.
Best,
LC
So, You've Been Waiting for Some News on Production.
about 3 years ago
– Wed, Mar 03, 2021 at 09:29:38 PM
Well, we were hoping for some super-awesome news, but such is life and love in the time of Corona.
The super-awesome news would have been that we are early, since we had planned to get out of the gate running and finish production before Chinese New Year. Alas, for even the best-laid gardens get the occasional visit from a mildly irritating neighbour...
Basically the local authorities imposed restrictions on how crowded the factory could be, and so they were not able to work at their full capacity.
So, instead... we are on time. That's the good news. We have received some beautiful looking print proofs, and sent back our little fixes here and there. Now, we await for a composed advanced copy, and then we should be done with all production by the end of March (according to the factory). As with any temporal predictions these days, please take that as an indication that things are going as well as they can, and not as a promise. Please. :-)
That's all we have for now - more production news and photos will be posted as soon they develop!
We are hoping for the best, of course, but we also feel obliged to let you know about all this.
Ideally we would be shipping this out as soon as we can, but we are afraid that we might be at the mercy of the supply of corrugated steel boxes. As soon as we know more, we will let you know!
So, You've Been Eaten.
As some of you may have come to realize (and hopefully soon, appreciate), we tend to like - nay, love! - games with strange themes and truly unique gameplay.
To that end, we could not, simply could not even consider the possibility, that we would not publish the most fun we have had with a Scott Almes design: So, You've Been Eaten.
If you want to know more, jump over to the Kickstarter campaign that we just launched:
The campaign, production and fulfillment of So, You've Been Eaten. is many months after Mr. Cabbagehead's Garden, and so the projects are completely independent, as Cabbagehead has long been sent to the printers.
So, come check out this great design, marvelously illustrated by Kwanchai Moriya and worked on by a really talented and energetic team!
And, should the mood strike, join us in our new Discord server and discuss that and much more, including Mr C!
